Our Return Policy
Most unopened items in new condition returned within 15 days will receive a refund or exchange less shipping cost.
Items that are opened or damaged or do not have a packing slip or copy of email receipt may be denied a refund or exchange.
All bundled items must be returned with all components for a refund.
RMA Guidelines
To qualify for return all products require a Return Authorization Number (RMA) prior to being returned, must be 100% complete, in the same condition as when sold, and in the original packaging as provided by the manufacturer. All packing materials, accessories and documentation must be included. Kits and other items assembled after purchase must be unassembled and returned in the manufacturer’s original packaging. All returns will be inspected and products found to be non-conforming will be rejected or subject to a restocking fee at Dilaac’s sole discretion. Items returned without an RMA number will be denied and returned back to the sender.
Non-qualified returns and Restocking charges
Non-qualified and non-conforming returns are not included in Dilaac’s return policy and, if returned, will be rejected or subject to a restocking fee of up to 50% at Dilaac’s sole discretion.
Manufacturer and Supplier Restrictions
Some manufacturers have implemented returns restrictions that prevent Dilaac from being able to accept returns or offer exchanges, replacements or credits on their products for any reason. Please check the item listing on our website to determine if special return policies are applicable to your products. Support as well as exchanges or replacements for products with manufacturer or supplier restrictions, including within the first 15 days of ownership, must be handled directly with the product manufacturer or supplier. You can find the manufacturer or suppliers contact information in your product manual, in the item listing, on the manufacturer’s website or at our help center.
Rebates and UPC codes
Products offering mail-in-rebates from our partners’ sites are non-returnable to Dilaac once the rebates have been filed for. Be sure that the product is working and that you intend to keep the product before filing for rebates. Products missing UPC codes are NOT returnable and will be rejected or subject to a restocking fee at Dilaac’s sole discretion.
Return Procedure
All returned products will be thoroughly inspected and a determination will be made if eligibility and conforming requirements are met. Please verify the product you are returning meets the below guidelines and qualifies for return to avoid any delay in, or denial of, processing your return. If a non-conforming product is accepted for return Dilaac reserves the right to charge a restocking fee up to 50% at Dilaac’s sole discretion. Return processing may take up to 5 business days from the time your product is received.
Clothing, shoes and accessories: Merchandise must be returned unworn, with tickets attached and accompanied by the email receipt.
Computers & Computer Hardware must be returned within 5 days of receipt.
Camcorders and digital cameras must be returned within xx days of receipt.
Health and beauty: If the item is designated as ORM-D (Other Regulated Materials-Domestic), it must be returned in its original package. If returning by mail, it must have secure ORM-D packaging obtained from the post office. ORM-D items include perfumes, nail polish and aerosol cans.
Home and garden: Unopened items with an email receipt may be returned for refund or exchange within 10 days. Opened items with email receipt may be exchanged within 10 days for same item or credit towards a future purchase. Defective items may be exchanged within 10 days of purchase for the same item or for credit towards an item of equal or greater value.
Jewelry: All jewelry, including fine jewelry, may be returned with an email receipt. If you choose to exchange the item, you may only exchange for an item that is in stock at the time of return; the exact same piece may not be available. Returning fine jewelry (pieces that cost $300 and above) by mail depends on the reason for the return. Item must be in brand new re-sellable condition and will be fully inspected before a refund can be issued.
Toys, sports and fitness: Autographed sports memorabilia must be returned with the included Certificate of Authenticity.
Exceptions
The following items cannot be returned if opened and may only be exchanged: video game hardware and software, sports cards, collectible Barbie dolls, porcelain dolls, action figures and die cast cars.
The following items must be returned within 10 days: computer hardware (Netbooks, Laptops, eReaders, Tablets), cameras and camcorders, digital audio players, GPS systems, video game hardware, and personal DVD players.
Return Shipping
For your protection, we recommend that you insure your return and use a traceable carrier that can provide you with delivery confirmation. Dilaac shall not be responsible for items returned that are lost or damaged in transit. Postage and handling charges, both to and from our warehouse will be paid by the customer, and are non-refundable. At our discretion, Dilaac may reimburse shipping charges related to the return or exchange of defective products.
Refunds
Refunds will be issued in the same form as payment originally used for purchase except as specified below:
Debit/Credit Card Purchases: refund will be issued back to credit card.
PayPal Purchases: refund will be issued back to holders’ PayPal account.
Transfer Purchases: refund will be issued in the form of direct bank deposit.
Discounts and Promotions: refunded value for each item returned will be reduced to reflect the value of any free gift or discount.
Tax: the appropriate tax amount by item will be included with your refund.
Receipt Look-up
In most instances, Dilaac.com can verify purchases made on our website within the last 90 days on a credit or debit card, or bank transfer.
NOTE: In the event that the product you are returning does NOT meet the requirements described in this document, we will photograph the merchandise and packaging, and prepare a detailed summary of our determination as to why the return was denied, the product(s) will be deemed not eligible for return and will be returned to you. If Dilaac, at our sole discretion, decides to accept a non-qualified item for return, a restocking fee of up to 60% will be assessed.
To start your return visit the “Return an Item” page and fill out the RMA request form.